Eurorack Module Warranty & Support
This warranty applies specifically to N8 Synth assembled Eurorack Modules and Eurorack Module Kits, unless otherwise stated.
All products sold by N8 Synth are subject to our Terms of Sale and Returns policies, which apply across our full product range. This warranty is provided in addition to those policies and does not replace them.
Products outside of this warranty scope, including individual components and prototype systems, are covered for completeness and condition on delivery in line with our standard Terms of Sale and Returns policies.
Assembled Modules
All fully assembled N8 Synth modules are covered by a 12-month warranty from the date of purchase against manufacturing defects.
If your module develops a fault due to a manufacturing issue, we will repair or replace it where appropriate.
Self-Assembled Kits (Important)
Our kits are designed to be straightforward to build, but they do require careful assembly.
- All components are checked before dispatch and are guaranteed to be present and in working order on delivery
- Once components have been soldered or assembled, we are unable to offer a warranty on the completed build
- Issues caused by incorrect assembly, modification, or damage during construction are not covered
That said, if you run into trouble, please get in touch via support@n8synth.co.uk. We’re always happy to help where we can.
What’s Not Covered
The warranty does not cover:
- Incorrect assembly (kits)
- Damage caused by misuse, modification, or accidents
- Incorrect power connection or power supply issues
- Normal wear and tear
Dead on Arrival (DOA)
If your product arrives faulty or missing parts:
- Please contact us at support@n8synth.co.uk within a reasonable time of delivery
- Please do not return items without contacting us first
- We will arrange a replacement where appropriate
Customers are responsible for return shipping unless otherwise agreed.
Important Safety & Handling
N8 Synthesizers Limited accepts no responsibility for damage to other equipment, systems, or harm to persons caused by incorrect use, installation, or operation of this product
Returns & Packaging
Where a product is returned for repair or replacement:
- Items should be returned in their original packaging where possible, or suitably protected packaging
- We cannot accept responsibility for damage that occurs during return shipping due to inadequate packaging
Your Rights
This warranty is in addition to your rights under the Consumer Rights Act 2015, which are not affected.